T&C Dendy Casino

Terms and conditions

1. GENERAL TERMS
   1. These terms and conditions (“Rules”) are presented to regulate the relationship between Dendy casino and players (“you” or “player”). These rules are applied equally to all forms and types of games on the Dendy casino website through a mobile application, PC/laptop or other platform.
   2. These Rules are an agreement between you and Dendy casino.
   3. The rules come into effect as soon as you create an account on the Dendy casino website. When clicking on the "Register" button, you confirm that you have read all the terms and conditions and agree with them. If you are on the site, you automatically agree with the terms and conditions of the Dendy casino.
   4. Dendy casino has the right to change, update and modify the Terms and Conditions without prior notification of players.
   5. Players from the United States of America and its territories, France and its territories, Netherlands and its territories, United Kingdom of Great Britain and Northern Ireland, Hungary, Sweden, Spain, Cyprus, Curaçao, Austria, Belgium, North Korea, Iran, Myanmar, Russia, and Ontario (Canada) are prohibited to use Dendy casino services. The casino doesn’t guarantee a successful withdrawal or refund if the Player violates this rule or tries to hide important information from the Dendy casino administration.
   6. Some gaming providers are not available for certain regions.
2. PLAYER ACCOUNT
   1. To play Dendy casino for real money, the player needs to register an account using their real name.
   2. One player is only allowed to have one Account. Only one Account for each household, IP, PC is allowed. If you try to create more than one account, then all of them will be blocked, bets will be canceled, and the funds will be confiscated. In case of fraud all deposits, winnings, bonuses and other privileges obtained when using an additional account can be confiscated by the Dendy casino administration. The player undertakes to return the funds upon our request if they withdraw it with a duplicate Account. If for some reason you want to create another account, you need to contact the manager at support@dendycasino.com. In this case, when creating a new Account, the previous one will be closed. If you notice that you have more than one active Player Account you must inform the Dendy casino administration immediately. If you fail to do that, your account will be blocked, and the funds will be confiscated. Please note that there must be a full correspondence between the name of the account holder on the Dendy casino website and the name of the credit card holder through which the deposit was made. If this information doesn’t match, all Accounts will be blocked and payments canceled.
   3. A Player should not share (his/her) account with the third parties, or allow anyone to play using (his/her) account. Any physical person has the right to have only one playing account. If the Player is found out to use other people’s accounts (including accounts of relatives and friends) without permission of the Dendy Casino, the Administration reserves the right to block the account and cancel all the winnings.
   4. You must enter all the relevant information requested into your registration form including a valid e-mail address. If you leave the email field blank, you will not be able to reset your password. The player is responsible for the information provided. It must be up-to-date and truthful.
   5. By registering at Dendy casino, the Player confirms that he/she has reached the age of 18, since gambling is allowed only to those users who have reached the age of majority, according to the laws of your jurisdiction.
   6. By using and/or entering your personal data on the Dendy Casino website, the Player agrees to receive newsletters including promotional materials (promotions, special and individual offers) and/or informational materials, via SMS services, e-mail and phone calls.
   7. It is a Player who is responsible for statutory compliance with the laws of his/her jurisdiction.
   8. A player agrees that it is he/she who bears the monetary risks, and that Dendy casino declines all responsibilities for any possible financial losses.
   9. Each player has the opportunity to set a deposit limit in their account. Limits can be set on daily, weekly, monthly periods. To do this, a Player should contact support@dendycasino.com.
   10. If the Player to be involved in illegal, fraudulent or unfair activity or he/she violates the Dendy casino rules, the Administration has the right to block the Player's Account. At the same time, the Administration has the right not to compensate or return the balance on the player's account, if the Player's fraudulent actions are detected.
   11. If you win a huge amount at Dendy casino, the casino administration reserves the right to disclose this information. The player agrees to provide all data and publicity in any media.
   12. If you get a big win, the casino is eligible to request additional payment details in order not to interrupt your withdrawals.
3. ACCOUNT VERIFICATION, DEPOSITS AND WITHDRAWAL
   1. The Dendy casino administration is eligible to carry out a comprehensive verification of the Player's identity at any time, regardless of the current status of the Player. Verification could include providing copies of your passport, utility bills, selfies with documents, webcam verification, or any other method. When using credit cards, the Dendy casino administration has the right to request a scan or a selfie with the face side of the card.
   2. For this, the player is required to send us a copy or a digital photo of his/her identity document. When making a deposit with a credit card you must send a copy of both sides of the card. The first six and the last four digits of the card should be visible, CVV2 code should be hidden. If you fail to pass this verification during 7 day period, it will result an account closure until the verification procedure is completed and you will be charged a monthly fee of 7 EUR for the verification period.
   3. A player guarantees that all documents requested by the casino belong to him/her personally, and they have not been corrected. Otherwise (if the player has provided deliberately false or falsified documents), the Dendy casino administration has the right to confiscate the funds in the account.
   4. Dendy casino is not a financial institution, so it should not be treated as such. No fees, commissions and royalties are credited to the Player's Account.
   5. When making a deposit or withdrawal, a Player is obliged to use only his/her personal financial details. This means that your First and Last Name in your account must match the First and Last Name of your credit card holder, bank account and other payment systems.
   6. Dendy casino reserves the right to withhold 20% of the withdrawal amount if you haven’t met the x3 wagering condition (except all table games and those slots not falling under the wagering requirements).
   7. Withdrawal of funds received in the "No Wager" promotion the term stated in section 6.4 is not applied. To fulfill the wagering requirements, you need to make an X3 turnover from the deposit. Please note that 15% of the bets made in all table games and live casinos are taken into account when wagering.
   8. Withdrawals are available for only verified accounts.
   9. Verification of documents takes up to 24 hours from the date of submission of the last document.
4. CLOSING OF A PLAYER ACCOUNT
   1. Any Player can close their account by simply writing to support. The administration will return all funds from your account, with the exception of withdrawal fees. The payment system for withdrawals is determined at the discretion of the Dendy casino Administration.
5. COMPLAINTS
   1. Please direct all your complaints to support@dendycasino.com.
   2. In the case of any dispute, you agree that the records of the server shall be considered as the final authority in determining the outcome of any claim.
   3. You agree that in the unlikely situation of a disagreement between the result that appears on your screen and the game server, the server information is considered true. You understand and agree that our records are the ultimate authority in determining the circumstances of your participation in the gaming activity and the results of that activity.
   4. If any technical problems and malfunctions related to the work of the Internet provider, the gaming provider or the operation of the equipment with which you access the site occur during a gaming session or at any other moment, Dendy casino does not bear any responsibility.
   5. If you find an error or malfunction of the software, you undertake to inform the administration of Dendy casino about it. If you try to exploit the error in order to gain an advantage, the Dendy casino administration reserves the right to receive full compensation for the costs associated with the error. This includes costs incurred by Dendy casino due to the lack of notification from you.
   6. If a player happens to be suspected in fraudulent manipulations with the technical capabilities of Dendy casino, the Dendy casino Administration may refuse to make payments to the user or any other person who attempts this kind of deception.
   7. If a player violates one of the rules or the administration of Dendy casino has reasonable suspicions of a violation, we reserve the right to block temporarily or permanently the player's account without the right to withdraw winnings. The funds on user's account will be used to compensate for losses caused to the project.
6. RETURN POLICY
   1. No refund can be issued once the alleged deposit has been used.
   2. A request for refund can only be considered if it is requested within the first 24 (twenty-four) hours after the alleged transaction or within thirty (30) days, but only if the Player claims that another person (or minor) had access to his/her User Account.
   3. Dendy casino administration has the right to refuse return of any amount until the User's identity is properly verified. In this case, we must get guarantees that after the return, the User who received the return will be able to continue making deposits at Dendy casino legally. By default, a player agrees to provide notarized identity documents in accordance with the applicable laws of their country. These documents are provided at our request. If such notarized identity documents are not provided within five (5) days after our request, then no refund will be issued, the Player Account will be blocked and all funds will be debited. Such a decision will be final, binding and non-appealable.
7. AML POLICY
   1. Wot N.V., like most companies providing services on the financial market, adheres to the principles of Anti-Money Laundering and prevents actively any actions that aim or facilitate the process of legalizing of funds gained illegally.
   2. AML policy means preventing the use of the company's services by criminals, with the aim of money laundering, terrorist financing or other criminal activity. For this purpose, a strict policy on the detection, prevention and warning of the corresponding bodies of any suspicious activities was introduced by the company. Moreover, Wot N.V. has no right to report clients that the law enforcement bodies are informed on their activity. A complex electronic system for identifying every company's client and conducting a detailed history of all operations was introduced as well.
   3. To prevent money laundering, Wot N.V. neither accepts nor pays cash under any circumstances.
   4. The company reserves the right to suspend any client's operation, which can be regarded as illegal or, may be related to money laundering in the opinion of the staff.
   5. Company's procedures
      Wot N.V. will make sure that it is dealing with a real person or legal entity.
      Wot N.V. also performs all the required measures in accordance with applicable law and regulations, issued by monetary authorities.
      The AML policy is being fulfilled within Wot N.V. by the following means:
      • know your customer policy and due diligence;
      • monitoring of client’s activity;
      • record keeping.
8. VIOLATION OF RULES AND RESTRICTIONS
   1. In case of violation of any clause of the Dendy Casino Rules, the Administration has the right to refuse registration or block the current account, as well as withhold the payout of winnings or debit these funds as compensation for the player's illegal actions.
   2. By default, you agree that the Dendy casino Administration is the final authority making a decision on the violation of the Rules and consequences this violation will lead to, as well as temporary or permanent suspend of your account, as well as possible full or partial withdrawal of funds from your account, if the Player will be found out in illegal actions.
   3. Absolutely all clauses and subclauses of the Rules may be changed and/or updated without prior notice. Please note that in case of a dispute situation, the English version of the rules is the main one. Read the Rules carefully before using the Dendy casino website. The fact of using the Dendy casino website confirms that you accept and agree to the Rules.
      Our support team is available 24/7. You can contact us via live chat or email support@dendycasino.com.
9. COMPANY DETAILS
   Dendy casino is owned and operated by WoT N.V. (License holder) reg. # 129742 (Kaya Richard J. Beaujon Z/N, Curacao).